- Choosing Disconnect Service on the My Verizon Account Dashboard.
- Choosing Disconnect Service on the My Verizon Account Settings page.
- Signing in to My Verizon and tapping Chat
- Type “Cancel” in the Ask a question box.
- Follow the prompts to disconnect a line or chat with a live agent.
*Exception: Disconnecting online is available to customers with Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other home services (e.g., High Speed Internet, DSL, etc. ) must contact Customer Service to disconnect.
Already disconnected your Fios service?
After we’ve disconnected Fios service, you can still sign in to My Verizon to:
- Check status.
- Learn what to expect with your final bill.
- Track the status of pending refunds.
- Make sure we’ve received your equipment return.
FAQs
If I disconnect my Fios service will I have to pay an early termination fee?
If you disconnect your Fios service while you are under contract, you may be charged an early termination fee. The early termination fee is prorated. As time passes, you'll pay less to terminate Fios service. Early termination fees can cost a maximum of $350 and decrease by $15 per month.
When I disconnect, will I have to return my equipment?
Yes. If you’re renting equipment from Verizon, it must be returned within 30 days of disconnecting your service to avoid an unreturned equipment charge.
